Our Satisfaction Guarantee

We’re proud to have helped crafters find the joy in their creations for over 100 years. Keeping with this tradition, we guarantee you must be satisfied.

Returns and Exchanges

If you are dissatisfied in any way with your purchase, you may feel free to return unused merchandise for a full refund or exchange within 60 days. Every order arrives with an itemized invoice and contains complete return instructions. You may also mail to:

Herrschners Returns Department
311 Frederick Street Unit 3
Kitchener, Ontario N2H 2N6

Please be sure to send your package via UPS or insured Parcel Post.

Rush Delivery

Our apologies, but expedited delivery is not available.