HOME Customer Service
  • Contact Us +

    We want to hear from you!

    If you have any questions about our web site, product information or orders, or if you have comments, suggestions, recommendations you want to share, please contact us:

    • Via email at CustomerService@Herrschners.ca (we make every effort to reply to your inquiry within one business day).
    • Via phone toll-free 1-800-713-1239.
    • Via traditional mail at:

      Herrschners Customer Service
      2800 Hoover Road
      Stevens Point, WI 54481

    You may also call us for Project Assistance!
    If you have questions while working on a project, we here to help. Feel free to send an email to CustomerService@Herrschners.ca or phone us toll-free at 1-800-713-1239. We're here to answer your questions from 7:30 a.m. to 3:30 p.m. Central Standard Time, Monday through Friday.

  • International Orders +

    Please note the following on all orders shipping to addresses outside the United States:
    1. It is your responsibility to pay all tariffs, duties and taxes.
    2. Disney products are not able to be ordered outside Canada or the U.S.
    3. DMC® floss and products are not available to be ordered outside Canada or the U.S.
    4. All orders are subject to merchandise availability. No items will be back ordered.
        Pre-order items not available outside the United States.
    5. We are only able to ship to the countries you find listed (during checkout).
     

  • Order Tracking/Status
  • Our Guarantee +

    We’re proud to have helped crafters find the joy in their creations for over 100 years. Keeping with this tradition, we guarantee you must be satisfied.

    Returns and Exchanges

    If you are dissatisfied in any way with your purchase, you may feel free to return unused merchandise for a full refund or exchange within 60 days. Every order arrives with an itemized invoice and contains complete return instructions.  You may also mail to:

    Herrschners Returns Department
    2800 Hoover Road
    Stevens Point, WI 54481

    Please be sure to send your package via UPS or insured Parcel Post.

    Rush Delivery

    Rush delivery is available within the continental United States for $9.00. Your order will deliver in-stock merchandise within 3 business days of shipment. Please provide a street address. No P.O. boxes. We may have items due to size or availability that are not available for rush delivery. These will be noted in the product copy as well as in the checkout. Rush charge still applies to orders which qualify for free shipping.

    Our apologies, but Rush Delivery is not available on promotional merchandise, such as items found in our emails and weekly sales.

  • Placing an Order +

    To place an order on this website

    Select products and add them to your shopping basket. When you are ready to use our secure checkout, we will ask for your address and shipping information, but you are not required to create a permanent account with us.

    To place an order by phone

    Toll-free 1-888-814-0204, 24 hours a day, 7 days a week.

    To place an order by mail

    If you have one of our catalogs, in the center is an order form you can fill out and mail. Otherwise, handwritten orders can be mailed to:

    Herrschners
    Order Processing Department
    2800 Hoover Road
    Stevens Point, WI 54481

    Mailed orders can be paid by personal check, money order or credit card – no cash please.

    To place an order by fax

    1-866-207-4418, 24 hours a day. Credit card orders only please.

    Disclaimers

    Please note: Herrschners is not responsible for typographical errors. Prices subject to change. All product quantities subject to prior sale.

  • Privacy & Security +

    Hello avid crafter! As a customer of Herrschners, we want to ensure you understand the degree to which we take the protection and proper use of your personal information seriously, and our commitment to protecting your personal information in our possession.

    In this policy the phrases "personally identifiable information" or "personal information" mean any information by which you can be identified or contacted, such as your name, physical address, e-mail address, telephone number, etc.

    Information We Collect and its Use

    We collect personally identifiable information through communications with you whenever you interact with us. Some examples include:

    • Registering on our web site for the purpose of purchasing product, using Wish List or downloading free content
    • Signing up to receive promotional emails and newsletters
    • Requesting a catalog be mailed to you
    • Submitting an entry into our annual afghan contest
    • Interacting with our mobile site or mobile applications
    • Order-specific and other communication with our customer service staff

    We may receive personal information about you from other third party sources as well. Examples of these sources are companies that can help us correct or supplement our records and/or improve the quality or personalization of our service to you.

    To ensure our web site works properly and provide you with the best possible experience, we also gather certain information automatically.  Examples of this type of information include your internet protocol address, device operating system and browser type, the address of a referring web site, if any, and the path you take through our web site.

    The information we collect is then used to offer and provide our products and services in the best possible experience.

    We may employ third party companies to perform tasks on our behalf. These tasks may include order fulfillment, package delivery, postal and email delivery, customer service, marketing support, and credit processing. These third parties have limited access to your personal information and are obligated not to use it for purposes other than the service being provided.
    We reserve the right to disclose your personally identifiable information as required by law.

    When you order products, you are entered in our customer file. We occasionally make this file available to carefully screened companies and organizations whose products and services may be of interest to you. We never share your email address or telephone number. If you do not want your name to be made available to other companies, please contact us per the instructions below under Marketing Preferences.

    Cookies, Web Beacons, and Other Similar Technologies

    Cookies are unique identifiers that are transferred to your device to enable us to support your ability to browse and purchase from our web site, and provide for a more personalized shopping experience.  Without cookies enabled, you will still be able to browse our web site, but will not be able to complete a purchase or take advantage of many web site features.

    To learn more about cookies, including how to configure their use on your device, follow these links:

    Additionally, you can disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-on's settings or visiting the web site of its manufacturer.  Flash cookies are different from browser cookies and the cookie management tools provided by your browser will not remove Flash cookies. Learn how to manage privacy and storage settings for Flash cookies.

    We may also use web beacons. Beacons allow us to know if a certain page was visited, an email was opened, or if various banners or advertisements were effective.

    Product Reviews and Testimonials

    Product reviews are provided for the purpose of helping shoppers make the most educated decision possible when considering a purchase. These reviews are monitored to ensure accuracy and proper etiquette. We do not edit or alter reviews left by customers, but reserve the right to remove any at our discretion.

    By posting your comment(s) or review(s) ("Reviews") on our web site, you give us permission to use the Review in connection with our business. You also are agreeing to the following: (1) The reprint or use of the Review will be at our discretion and without compensation; (2) We may use the Review with or without any pseudo (pen) name credit; (3) Our right to use the Review is perpetual and may be assigned by us; (4) We may use the Review nationally or globally and such use may be made in any media, information or communication platform (including Internet advertising) currently in use or later developed; and (5) You and not someone else composed and posted the Review.

    Other than your pseudo (pen) name, your personally identifiable information will not be disclosed in connection with our reprint or use of your Review.

    Children's Privacy

    We do not sell products for purchase by children. We will not knowingly or intentionally collect personal information via the Internet from children under the age of 13.  If we become aware that an individual is under the age of 13 and has submitted any information to us for any purpose without prior verifiable parental consent, we will delete his or her information from our files.

    Business Transitions

    In the event Herrschners acquires another company, merges with an existing company or is acquired by another company, the transfer of your information may occur.  You acknowledge that your Personal Information can continue to be used as set forth in this Privacy Policy.

    Security

    When you submit sensitive information via the web site, your information is protected both online and offline.

    Specific to our web site:

    • We take precautions to protect the security of your information during transmission, such as when entering your password or submitting your order, by using 128-bit Secure Sockets Layer (SSL) software, which encrypts information you input.
    • We reveal only the last four digits of your credit card numbers when providing correspondence, such as order confirmations.
    • We encrypt all passwords you provide to our web site.
    • Our web site undergoes a daily security audit to ensure no unauthorized access can occur via the Internet.
    • All servers used in conjunction with our web site are physically housed in secure locations, inside locked and camera-monitored rooms. Only personnel with proper security clearance have access to these restricted areas.

    Specific to our order fulfillment and customer service:

    • Herrschners is enrolled in Trustwave's Trusted Commerce™ program to validate compliance with the Payment Card Industry Data Security Standard (PCI DSS) mandated by all the major credit card associations including: American Express, Diners Club, Discover, JCB, MasterCard Worldwide, Visa, Inc. and Visa Europe.
    • We reveal only the last four digits of your credit card numbers to customer support staff, should you desire to contact them with questions about your order.
    • Our customer support staff does not have the ability to see or reset your password.
    • The servers that store your information are in a locked facility, and access is limited to employees who require the information to perform a specific job.

    Marketing Preferences

    We want to be sure we communicate with you in a manner you prefer.  To update preferences, you may do so by either making use of provided tools, such as the opt-out link in the footer of our promotional emails or the preference section under My Account, or by contacting us directly.

    If you contact us directly by email or mail, please be sure to include your full name, the types of communications you would like to receive or not receive, and your related contact information. Please allow sufficient time for your preferences to be processed. It may take up to 10 days to process your requests related to email and 4-6 weeks for other requests.

    Be aware that, even if you have opted out of receiving marketing communications from us, we may still contact you for transactional purposes, such as information regarding your order, or customer service questions you initiate.

    Requests via email should be sent to CustomerService@Herrschners.com.
    Requests by phone can be made by dialing +1 800.441.0838.
    Requests by mail should be sent to:

    Herrschners
    2800 Hoover Road
    Stevens Point, WI 54481

    Notification of Changes

    We reserve the right to change this privacy policy at any time and will post any material changes made on this page, along with the date on which it was updated.

     

    This Privacy Policy was last updated July 13, 2012

  • Returns & Exchanges +

    If you are dissatisfied in any way with your purchase, you may feel free to return unused merchandise for a full refund or exchange within 60 days. Every order arrives with an itemized invoice and contains complete return instructions. You may also mail to:

    Herrschners Returns Department
    2800 Hoover Road
    Stevens Point, WI 54481

    Please be sure to send your package via UPS or insured Parcel Post.

  • Shipping & Delivery +

    Shipping and Handling Table (U.S. Only)

    Order Amount Postage
    $0.00-$5.00 $3.95
    $5.01-$10.00 $6.45
    $10.01-$15.00 $7.45
    $15.01-$20.00 $8.45
    $20.01-$25.00 $9.45
    $25.01-$40.00 $10.45
    $40.01-$50.00 $11.45
    $50.01-$60.00 $11.95
    $60.01-$80.00 $12.95
    $80.01-$100.00 $13.95
    $100.01- Up $14.95
    Each additional ship-to address will incur a $4.00 handling charge.

    Rush Delivery
    Rush delivery is available within the continental United States for an additional $9.00. Your order will deliver in-stock merchandise within 3 business days of shipment. Please provide a street address. No P.O. boxes. We may have items due to size or availability that are not available for rush delivery. These will be noted in the product copy as well as in the checkout. Rush charge still applies to orders which qualify for free shipping.

    Our apologies, but Rush Delivery is not available on promotional merchandise, such as items found in our emails and weekly sales.

    Returns and Exchanges
    If you are dissatisfied in any way with your purchase, you may feel free to return unused merchandise for a full refund or exchange within 60 days. Every order arrives with an itemized invoice and contains complete return instructions. You may also mail to:

    Herrschners Returns Department
    2800 Hoover Road
    Stevens Point, WI 54481

    Please be sure to send your package via UPS or insured Parcel Post.

    International Orders
    Please note the following on all orders shipping to addresses outside the United States:
    1. It is your responsibility to pay all tariffs, duties and taxes.
    2. Disney products are not able to be ordered outside Canada or the U.S.
    3. DMC(r) floss and products are not available to be ordered outside Canada or the U.S.
    4. All orders are subject to merchandise availability. No items will be back ordered.
        Pre-order items not available outside the United States.
    5. We are only able to ship to the countries you find listed (during checkout).

  • Electronic Downloads +

    Some items on this website are available for electronic download (such as patterns) which will be indicated as such on their product pages.

    Please note the following:

    1. All files are in Adobe's PDF Format. Adobe reader can be Downloaded from their website
    2. Electronic downloads may be free or available for purchase.
    3. Purchasable downloads:
      • Have no shipping & handling charges;
      • Do not contribute towards any promotions that require a minimum purchase, such as free shipping offers;
      • Are limited to being downloaded 5 times after being purchased;
      • Require you to establish an account with Herrschners.

    Once purchased, there will be a link taking you to the downloaded item on the Thank You page, plus you will be given access to redownload the item from the My Account area of the site.

  • About Us +

    According to company folklore, Herrschners was founded by a young German immigrant named Frederick Herrschners. At the end of the 1800's, it was common to see street vendors plying their wares from pushcarts on the streets of Chicago, including Frederick who sold sewing notions from his pushcart to many satisfied customers. They knew he sold quality items and came to depend on him.

    Humble BeginningsAt the same time, America's mass exodus to the west was going through Chicago. Many of Frederick's customers heeded the call to find land but found that the quality products they were accustomed to purchasing were no longer available in their new communities. They wrote to Frederick and asked if he could mail them the goods and notions they needed. This gave Frederick the idea that launched the company: he would develop a catalog and sell his merchandise to those who had no other outlet for the quality goods he provided.

    The rest as they say is history—this catalog company has been in continuous operation for 100 years! Frederick operated the business from various locations in Chicago until his death in 1929. At that point, the business was sold and remained in Chicago until 1970. Stevens Point, WI was a stopping point for many Chicago vacationers, one of whom was a former company owner. He was drawn by the quality of life and great work ethic of this central Wisconsin community, so the operation of the business was relocated here, where it continues to this day.

    Historic Covers

    Historic Herrschners Covers